by Christine Mainka

Has it ever happened to you? Your friend or colleague sent you an amusing email. You quickly composed a clever riposte. You clicked “send.” And then you had second thoughts: Oh dear, I forgot that X is a little vulnerable in that area; she might take it up the wrong way; I wish I hadn’t sent that message.

It is so easy to forget your manners when you are not dealing with people in the flesh, or even on the phone. Easier, anyway. We make bloopers in face-to-face conversation, of course, but seldom with the drastic effects that an email blunder can bring.

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