by Stefanie Schwalb

"A STUDENT GRIEVANCE is a college-related problem, which a student believes to be unfair, inequitable, discriminatory, or a hindrance to the educational process. A grievance also includes discrimination on the basis of race, color, religion, national origin, sex, disability or age." This definition from the Student Grievances Procedures section at the Web site of Richland College, neatly packages this tumultuous issue in black and white terms.

But everyone in the thick of a grievance knows that the area is gray. At many institutions, the grievance procedure begins with an attempt to coax the faculty member and the student to solve the problem on their own. If the attempt fails, department chairs or supervisors may intervene, after which, if there is still no resolution, the Dean of Student Affairs will try to broker a solution.

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